How to configure my virtual mobile number
To use a virtual mobile number via GoFax you will require the following:
- An online account with GoFax
- Purchased a GoFax Virtual Mobile Number service
- Purchased GoFax Send credits for SMS sending
What is a virtual mobile number?
A virtual mobile number can be used for 2-Way SMS and is a mobile number dedicated for use on your account only. The benefits of configuring a dedicated virtual number:
- Allows you to send and receive replies from a dedicated mobile number 24/7
- Is a consistent number that you can use across all of your marketing material
- Provides a consistent and dedicated SMS sender ID for recipients to add to their address book
How can I activate a dedicated virtual number on my GoFax account?
This optional feature can be activated upon request. View pricing and details
. To order a a new GoFax Virtual Mobile Number please contact us or send an email from your Authorised Account Holder email address to email@example.com
How to use the virtual mobile number?
You can use your virtual mobile number as the Sender ID to receive SMS replies. You can configure this dedicated virtual mobile number as your SMS Sender ID, using either of the following methods:
- Sending SMS online- See instructions for how to configure this as your Sender ID.
- Sending SMS via email - See instructions for how to configure this as your Sender ID.
- Sending SMS via API- View SMS API.
You can view your SMS replies via the GoFax secure web portal, view How to View SMS Reports. Additionally, you
can also receive an email notification with the SMS reply.
How to update my email address to receive notifications for my virtual mobile number?
All notifications are sent to the nominated email address/s configured on your Gofax Virtual Mobile Number. To update these settings:
- Log in to your GoFax secure web portal
- Go to the left main menu (Dashboard)
- Select "Send SMS Service", click "Manage Virtual SMS Settings"
- Select your Virtual Mobile Number from the "Choose a number" option
- Enter email address, then click "Add Now"
- Repeat the above process to add multiple email addresses.
Sender ID for SMS
What is a SMS Sender ID? The Sender ID is an alphanumeric or numeric identification for SMS messages sent. The Sender ID appears at the top of a text message conversation to identify to receiving contacts who the message has been sent and received ...
Manage allowed senders for SMS
When sending SMS using email, GoFax will check the "From:" field in the email header details against your account’s registered "authorised email addresses". To manage your account’s list of authorised/allowed SMS sender email addresses Log in to your ...
General SMS Settings
General SMS Settings can be managed within your secure online portal. To access these settings: Log in to your GoFax secure web portal Go to the main menu ( The Dashboard ) Sel ect " Send SMS Service", click "Manage SMS Settings" Select "General ...
Send SMS online
Using the GoFax Online SMS service, sending SMS is fast and convenient and can be sent anywhere you have access to internet and your GoFax Account. To send an SMS message or broadcast via the portal: Log in to your GoFax secure web portal Go to the ...
SMS send status codes
All SMS attempted using GoFax will return a status code with the result for the SMS attempted. Status Code (Result) Description Chargeable Account is unverified Your account is not yet verified and the Send credit cost of your SMS transmission has ...
Encryption on fax sending and receiving using email
GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
Updating your credit card
Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
How to send a fax online
To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
How to send a fax from email
To send faxes from email using the GoFax Email to Fax service you require the following: An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account Email to Fax service ...
Fax send status codes
When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. Status codes for during fax transmission: Status Description Conversion ...