Access My GoFax Account

Access My GoFax Account

To access our range of service options and settings, please follow the steps below to login to your GoFax secure web portal.
To log into your GoFax account:
  1. Go to
  2. Click  LOG IN on the top right corner of the page or to access the login url directly go to
    1. Username - Enter the Username created when your GoFax Account was created or the sub-account Username created by the account holder
    2. Email - Enter the Email address used to create your GoFax Account or enter the email of the sub-account created by the account holder
    3. Password - Enter the password
  3. Click Sign In.
Troubles logging in? 
  1. If you're having trouble with your password, learn how to reset your password
  2. If you're having trouble with your Multi Factor Authentication
  3. Contact us if you need further help

    • Related Articles

    • Multi-factor authentication

      To provide additional security on your account, GoFax provides optional multi-factor authentication (MFA).  MFA is a security system that verifies a user’s identity by requiring multiple credentials, using a code generated on a separate ...
    • API access tokens

      Our system features an application programming interface that allows programmers to code applications to communicate directly with our online fax / SMS system. Security is managed by access tokens, which allow encrypted connections between our system ...
    • Creating and managing sub accounts

      Sub Accounts Within your GoFax account, you have the ability to add 'Sub Accounts'. Sub Accounts allow the primary user to grant access to the portal to other users. To view and edit your account’s sub accounts: Log in to your GoFax secure web portal ...
    • Resetting your password

      If you have lost your password or require it to be reset, please follow the steps below. If you wish to change your password: Log in to your GoFax secure web portal ​Go to the left main menu "Dashboard" Select "My Settings", then "Profile Management ...
    • Logging into the GoFax App

      To log into your GoFax App, open the installed GoFax app on your computer or mobile device or go to  Email/Username: You can log in with the Authorised Account Holder email or the username set up on your account. If you have ...
    • Popular Articles

    • Encryption on fax sending and receiving using email

      GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
    • Updating your credit card

      Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
    • How to send a fax online

      To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
    • How to send a fax from email

      To send faxes from email using the GoFax Email to Fax service you require the following:       An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account  Email to Fax service ...
    • Fax send status codes

      When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery.  Status codes for during fax transmission:   Status  Description Conversion ...