---
title: Resetting your password
description: If you have lost your password or require it to be reset, please follow the steps below.
---

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# Resetting your password

If you have lost your password or require it to be reset, please follow the steps below.

**If you wish to change your password:**

1. [Log in](https://clientadmin.gofax.com.au/login.aspx) to your GoFax secure web portal
2. ​Go to the left main menu **"*Dashboard"***
3. Select "**My Settings**", then "**[Profile Management & Recovery](https://clientadmin.gofax.com.au/accountmanagement/default.aspx)**"
4. Under "**Change Password**", select "**To change your current password, please click here**”
5. Enter your "current password" and **"new password**" as required.

Passwords must:

- be a **minimum** of **12 characters,**
- include **a capital letter,**
- include **a number,**
- include **a special character**,
- and **cannot include your username.**

**If you have lost your password and are logged into the portal:**

1. [Log in](https://clientadmin.gofax.com.au/login.aspx) to your GoFax secure web portal
2. Go to the left main menu **"*****Dashboard"***
3. Select "My Settings", then "[Profile Management & Recovery](https://clientadmin.gofax.com.au/accountmanagement/default.aspx)"
4. Under "Password Recovery", enter the email address associated with your user-ID in the "Email:" text box.
5. Click "**Send Email**".

**If you have lost your password and are not logged into the portal:**

1. Go visit [www.gofax.com.au](http://www.gofax.com.au/) and select the [LOG IN](https://clientadmin.gofax.com.au/login.aspx) option.
2. Click "[Forgot your password?](https://clientadmin.gofax.com.au/accountmanagement/default.aspx)"
3. Enter the email address associated with your user-ID in the "**Email:**" text box.
4. Click "**Send Email"**

GoFax will send an email to your account’s email address containing a link which will load a password reset page. Enter your new password as required. 

Passwords must:

- be a **minimum** of **12 characters**
- include **a capital letter**
- include **a number**
- include **a special character**,
- and **cannot include your username.**

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