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Manage allowed senders for SMS

How to add an allowed email to SMS sender in your GoFax account

When sending SMS using email, GoFax will check the "From:" field in the email header details against your account’s registered "authorised email addresses".

To add a new authorised SMS sender email address to your account

  1. Log in to your GoFax account.
  2. On the left navigation, select "Send SMS Service".
  3. Under this menu, select "Manage SMS Settings".
  4. Select "Allowed Senders for SMS".
  5. Under "Add a new Sender Address"
  6. Proceed to select your "SMS Reply Options". Please carefully choose the best option. SMS reply options:
    • No Managed Replies: This option allows you to use a Custom SMS Sender ID and, optionally, have replies sent directly to your mobile number.
      • Authorised Email Address: Enter your email address or wildcard domain. * See below for details on wildcard email address entry.
      • Choose approved Sender ID: Select an approved and 'Ready to Use' Sender ID on your account. See how to request a new Sender ID. 
      • Click "Add New Sender".
    • Managed Replies: This option allows you to send SMS via email, and when the SMS recipient replies to an SMS, replies are collected via a shared virtual mobile number and delivered to you via an email notification and also reported within your GoFax secure web portal. ** See below for details on Managed Replies. 
      • Authorised Email Address: Enter your email address or wildcard domain. * See below for details on wildcard email address entry. 
      • Reply Forwarding Email Address: Enter the email address that replies will be sent to in the "Reply Forwarding Email Address:" text box (optional).
      • Click "Add New Sender".
    • Managed Replies with SMS Forwarding: (Additional charges apply) This option allows you to send SMS via email and when the SMS recipient replies to an SMS, replies are collected via a shared virtual mobile number and are forwarded to the SMS Forwarding Mobile Number that you nominate. Replies can optionally be delivered to you via an email notification, and also reported within your GoFax secure web portal. *** See below for details on Managed Replies with SMS Forwarding. 
      • Authorised Email Address: Enter the email address or wildcard domain. * See below for details on wildcard email address entry. 
      • Reply Forwarding Email Address:  Enter the email address that replies will be sent to in the "Reply Forwarding Email Address:" text box (optional)
        • SMS Forwarding Number: Enter a valid mobile number for the Reply SMS to be forwarded to your handset/virtual number *** See below for details on Managed Replies with SMS Forwarding.
        • Click "Add New Sender". 

    Authorising an email domain for SMS sending (Wildcard)

    * You can configure all email addresses within your business domain as an authorised sender. To do so, enter an asterisk (*), then the @ symbol and your domain name in the "Authorised Email Address" field. For example, if you want everyone with a "yourdomain.com.au" email address to send SMS via your GoFax account, you would include *@yourdomain.com.au in the "Authorised Email Address:" field. This is otherwise known as a “wildcard domain.” 

    IMPORTANT: Adding a wildcard domain allows anyone whose email client’s “From:” settings include that domain to send via your service. Only set this if you are certain that everyone with access to that domain for email sending is authorised to send SMS via your account using GoFax. DO NOT use a public email domain. 

    To delete an existing authorised sender

    1. Log in to your GoFax account.
    2. On the left navigation, select "Send SMS Service".
    3. Under this menu, select "Manage SMS Settings".
    4. Select "Allowed Senders for SMS".
    5. Click "Delete" next to the authorised sender’s email address.
    6. The "Delete SMS Sender" screen will appear.
    7. Click "Yes, Delete Now".

    ** If the SMS receiver replies within 48 hours of your sending, the reply will be delivered to the email address you include in the Reply Forwarding Email Address field. The receiver will see your SMS as having come from a shared virtual number assigned by our system.

    *** By selecting "Managed Replies with SMS Forwarding" standard SMS charges apply for all replies received and forwarded to your SMS Forwarding Number. SMS forwarding applies a credit charge at the standard SMS rate per 160 characters or part thereof in the reply.

    Contact us for further assistance.