Managing your Account Information

Managing your Account Details

To view and manage your GoFax account details:

  1. Login to your GoFax secure web portal
  2. From within your GoFax Account, go to the main menu "Dashboard",
  3. Select “My Account”,
  4. Select “Account Details”. 
  5. To edit your account details, scroll to the bottom of the page and select “Edit Account Details”. 
Types of Account Details: 
Business Name*: The name of the business or account name. 
ABN: The Australian Business Number of equivalent business number of the account. 
Telephone*: The business/personal telephone number. 
Fax: The business/personal fax number. 
Address, City, State, Postcode: The address details of the account holder/ business. 
Country*: The country of the Account Holder. This is usually also the Billing Country for taxation purposes.
Authorised Account Holder*: The name of the legal account holder who has signed the Terms & Conditions and holds authority over the account.
Authorised Account Holder Email Address*: The email address of the legal account holder who has signed the Terms & Conditions and holds authority over the account.
Main Contact Details: The main contact details. This contact will receive System Notifications via email for important service updates, and/or will be the main phone contact when required. 
Billing Contact Details: The billing contact details will receive billing updates, including copies or invoices for online sales. 

We highly recommend that you update your Account Details with the above details so that we can verify your account and to allow Customer Support to be provided to approved contacts. 
    • Related Articles

    • Creating and managing sub accounts

      Sub Accounts Within your GoFax account, you have the ability to add 'Sub Accounts'. Sub Accounts allow the primary user to grant access to the portal to other users. To view and edit your account’s sub accounts: Log in to your GoFax secure web portal ...
    • Access My GoFax Account

      To access our range of service options and settings, please follow the steps below to login to your GoFax secure web portal. To log into your GoFax account: Go to https://www.gofax.com.au/ Click  LOG IN on the top right corner of the page or to ...
    • Unable to update credit card details

      In order to update your credit card details securely stored on your GoFax account, your account does require a security verification to be performed. If you are unable to access the "Change My Credit Card" page of your secure GoFax web portal, you ...
    • Managing your alerts

      You can configure various automatic alerts to notify you of changes within your GoFax account. These alerts can be updated 24/7 via your GoFax portal. My Send Credit Reminders For prepaid accounts, you can configure automatic email notifications to ...
    • Multi-factor authentication

      To provide additional security on your account, GoFax provides optional multi-factor authentication (MFA).  MFA is a security system that verifies a user’s identity by requiring multiple credentials, using a code generated on a separate ...
    • Popular Articles

    • Encryption on fax sending and receiving using email

      GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
    • Updating your credit card

      Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
    • How to send a fax online

      To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
    • How to send a fax from email

      To send faxes from email using the GoFax Email to Fax service you require the following:       An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account  Email to Fax service ...
    • Fax send status codes

      When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery.  Status codes for during fax transmission:   Status  Description Conversion ...