Within your GoFax account, you have the ability to add 'Sub Accounts'.
Sub Accounts allow the primary user to grant access to the portal to other users. To view and edit your account’s sub accounts:
- Log in to your GoFax secure web portal
- Go to the left main menu "Dashboard"
- Select "My Account"
- Select "Sub Accounts"
To create a new sub account, select “Click here to add a new sub-account.”
To edit an existing sub account, click “Edit” in the sub account’s line item in the list.
To delete an existing sub account, click “Delete” in the sub account’s line item in the list. You will be prompted to confirm your decision to delete the sub account.
A sub account can be provided access to:
- View All Sent Faxes
- View All Received Faxes
- View All Sent SMS
If the above access is not provided to View All Sent Faxes and SMS, the sub account user can only view Fax and SMS sent via the portal or email address from the account.
A sub account user with all access rights can view
additional fax / SMS activity based on the rights selected. Each selected
viewing authority (View All Sent Faxes, View All Sent SMS, View All Received
Faxes) grants visibility of the entirety of that activity across the account.
Access My GoFax Account
To access our range of service options and settings, please follow the steps below to login to your GoFax secure web portal. To log into your GoFax account: Go to https://www.gofax.com.au/ Click LOG IN on the top right corner of the page or to ...
Managing your Account Details
To view and manage your GoFax account details: Login to your GoFax secure web portal From within your GoFax Account, go to the main menu "Dashboard", Select “My Account”, Select “Account Details”. To edit your account details, scroll to the bottom ...
API access tokens
Our system features an application programming interface that allows programmers to code applications to communicate directly with our online fax / SMS system. Security is managed by access tokens, which allow encrypted connections between our system ...
To provide additional security on your account, GoFax provides optional multi-factor authentication (MFA). MFA is a security system that verifies a user’s identity by requiring multiple credentials, using a code generated on a separate ...
The primary user-ID otherwise known as your "Username" for your GoFax account cannot be changed. The "Username" can be located within your GoFax account on the top right corner of your secure Gofax Dashboard. Other details including company name, ...
Encryption on fax sending and receiving using email
GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
Updating your credit card
Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
How to send a fax online
To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
How to send a fax from email
To send faxes from email using the GoFax Email to Fax service you require the following: An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account Email to Fax service ...
Fax send status codes
When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. Status codes for during fax transmission: Status Description Conversion ...