Manage Allowed Senders for SMS

Manage allowed senders for SMS

When sending SMS using email, GoFax will check the "From:" field in the email header details against your account’s registered "authorised email addresses".

To manage your account’s list of authorised/allowed SMS sender email addresses

  1. Log in to your GoFax secure web portal
  2. Go to the left main menu "Dashboard"
  3. Select "Send SMS Service", then select "Manage SMS Settings"
  4. Select "Allowed Senders for SMS" 

To add a new email address as an authorised sender

  1. Under "Add a new Sender Address", select your "SMS Reply Options". There are a number of options for the management of SMS replies. Please carefully choose the best option for your needs. Please note:  By selecting "Managed Replies with SMS Forwarding" standard SMS charges apply for all replies received and forwarded to your SMS Forwarding Number.
  2. Choose a SMS reply option:
    1. "No Managed Replies" : This option allows you to directly set your SMS sender identity, and optionally have replies sent directly to your mobile number.
      1. "Authorised Email Address": Enter your email address or wildcard domain.See below for details on wildcard email address entry.
      2. "Sender ID": You can enter up to 11 characters (no spaces) in the SenderID field (you cannot leave it empty). If you include a valid mobile number in the SenderID field, the receiver can reply to that number directly. You are unable to enter a landline number here. 
      3. Click "Add new Sender".
    2. "Managed Replies" : This option allows you to send SMS via email and when the SMS recipient replies to an SMS, replies are collected via a shared virtual mobile number and delivered to you via an email notification and also reported within your GoFax secure web portal. ** See below for details on Managed Replies. 
      1. "Authorised Email Address" : Enter your email address or wildcard domain. * See below for details on wildcard email address entry. 
      2. "Reply Forwarding Email Address":  Enter the email address that replies will be sent to in the "Reply Forwarding Email Address:" text box (optional).
      3. Click "Add new Sender".
    3. "Managed Replies with SMS Forwarding": This option allows you to send SMS via email and when the SMS recipient replies to an SMS, replies are collected via a shared virtual mobile number and are forwarded to the SMS Forwarding Mobile Number that you nominate. Replies can optionally be delivered to you via an email notification, and also reported within your GoFax secure web portal. *** See below for details on Managed Replies with SMS Forwarding. 
      1. "Authorised Email Address" : Enter the email address or wildcard domain. See below for details on wildcard email address entry. 
      2. "Reply Forwarding Email Address":  Enter the email address that replies will be sent to in the "Reply Forwarding Email Address:" text box (optional)
      3. "SMS Forwarding Number": Enter a valid mobile number for the Reply SMS to be forwarded to your handset/virtual number *** See below for details on Managed Replies with SMS Forwarding.
      4. Click "Add New Sender" 

To delete an existing authorised sender

  1. All "Allowed Senders for SMS" can be updated or deleted at any time.
  2. Click "Delete" in the authorised sender’s line item
  3. The "Delete SMS Sender" screen will load.
  4. Click "Yes, Delete Now".

Authorising an email domain for SMS sending (Wildcard)


* You can configure all email addresses within your business domain as an authorised sender. To do so, enter an asterisk (*), then the @ symbol and your domain name in the "Authorised Email Address:" field. For example, if you want everyone with a "yourdomain.com.au" email address to send SMS via your GoFax account, you would include *@yourdomain.com.au in the "Authorised Email Address:" field. This is otherwise known as a “wildcard domain.” 
IMPORTANT: Adding a wildcard domain allows anyone whose email client’s “From:” settings include that domain to send via your service. Only set this if you are certain that everyone with access to that domain for email sending is authorised to send SMS via your account using GoFax. DO NOT use a public email domain. 

** If the SMS receiver replies within 48 hours of your sending, the reply will be delivered to the email address you include in the Reply Forwarding Email Address field. The receiver will see your SMS as having come from a shared virtual number assigned by our system.

*** SMS forwarding applies a credit charge at the standard SMS rate per 160 characters or part thereof in the reply.

Contact us for further assistance.
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