--- title: Managing your alerts description: You can configure various automatic alerts to notify you of changes within your GoFax account. --- [Skip to content](https://support.gofax.com.au/en/managing-your-alerts#main-content) [Contact us](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) [![Gofax-new-logo-180x45-min.png\]](https://support.gofax.com.au/hs-fs/hubfs/Gofax-new-logo-180x45-min.png?width=200&height=50&name=Gofax-new-logo-180x45-min.png)](https://www.gofax.com.au/) - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) Open main navigation Close main navigation - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) - [Contact us](https://support.gofax.com.au/en/kb-tickets/new) - [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new) [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) GoFax Customer Support Guides & FAQs - There are no suggestions because the search field is empty. 1. [Support Home](https://support.gofax.com.au/en?hsLang=en) 2. [Account](https://support.gofax.com.au/en/account?hsLang=en) 3. [My Account](https://support.gofax.com.au/en/account?hsLang=en#my-account) # Managing your alerts You can configure various automatic alerts to notify you of changes within your GoFax account. These alerts can be updated 24/7 via your GoFax portal. **My Send Credit Reminders** For prepaid accounts, you can configure automatic email notifications to alert you of a low send credit balance on your GoFax account. To configure "My Send Credit Reminders":  1. [Log in](https://clientadmin.gofax.com.au/login.aspx) to your GoFax secure web portal 2. Go to the left main menu (*Dashboard *) 3. Select "My Account" 4. Select "My Send Credit Reminders" 5. There are 2 thresholds for alerts:  6. Add the email address/s you wish to receive these alerts to in the field "When credits are low, send an email notification to". You can enter multiple email addresses. Simply add a comma to separate multiple email addresses.  7. Click "Save Changes".  **Please note:** To disable these alerts, remove the email address/s from the field "When credits are low, send an email notification to". Click "Save Changes". We recommend that "My Send Credit Reminders" alerts are modified based on the Send Credit Package purchased, and/or your individual preferences. For example, if you purchase a Level 5 Send Package, you would likely want to have a higher 1st alert e.g. 3000 credits, and the 2nd alert e.g. 1000 credits.  ### SMS alerts In additional to the above alerts, you can configure optional SMS alerts on your GoFax account. When activated, you will receive SMS alerts to your nominated mobile number based on the below preferences selected. All SMS alerts are charged per current SMS pricing and would require send credits on your account to enable receipt of these alerts. Optional alerts include:  1. Auto Top-Up Success 2. Auto Top-Up Failure 3. Low Credit Warning (see above My Send Credit Reminders) 4. New Invoice Available (After an online purchase within your portal, whether automated or user-driven) 5. Successful Fax Delivery 6. Un-Successful Fax Delivery To activate SMS alerts: 1. Go to the left main menu (*Dashboard* ) 2. Select "My Account" 3. Select "SMS Alerts" 4. Tick the check boxes to add / remove alerts as required 5. Add/update the destination mobile number for the alerts in the “Send notifications to” text box.  6. Click "Save Changes". **Please note: Each SMS alert sent will apply a charge for one SMS message to your account** **regardless of whether the message is received successfully. **(Per SMS pricing is based on the level of Send Credit Package purchased on your account, see [SMS pricing](https://www.gofax.com.au/sms-pricing/)). **All SMS alerts are deactivated by default.** - [Fax](https://support.gofax.com.au/en/fax?hsLang=en#main-content) - [Sending Fax](https://support.gofax.com.au/en/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.gofax.com.au/en/fax?hsLang=en#receiving-fax) - [Fax Broadcast](https://support.gofax.com.au/en/fax?hsLang=en#fax-broadcast) - [Fax Number Porting](https://support.gofax.com.au/en/fax?hsLang=en#fax-number-porting) - [General](https://support.gofax.com.au/en/fax?hsLang=en#general) - [SMS](https://support.gofax.com.au/en/sms?hsLang=en#main-content) - [Sending](https://support.gofax.com.au/en/sms?hsLang=en#sending) - [General](https://support.gofax.com.au/en/sms?hsLang=en#general) - [SMS Sender ID Register](https://support.gofax.com.au/en/sms?hsLang=en#sms-sender-id-register) - [Account](https://support.gofax.com.au/en/account?hsLang=en#main-content) - [My Account](https://support.gofax.com.au/en/account?hsLang=en#my-account) - [My Settings](https://support.gofax.com.au/en/account?hsLang=en#my-settings) - [Software and apps](https://support.gofax.com.au/en/software-and-apps?hsLang=en#main-content) - [GoFax App](https://support.gofax.com.au/en/software-and-apps?hsLang=en#gofax-app) - [GoFax Print Driver](https://support.gofax.com.au/en/software-and-apps?hsLang=en#gofax-print-driver) - [Developers](https://support.gofax.com.au/en/developers?hsLang=en#main-content) - [Getting Started](https://support.gofax.com.au/en/developers?hsLang=en#getting-started) - [Webhooks](https://support.gofax.com.au/en/developers?hsLang=en#webhooks) - [Integrations](https://support.gofax.com.au/en/integrations?hsLang=en) - [Compliance and Security](https://support.gofax.com.au/en/compliance-and-security?hsLang=en) - [GoFax Corporate](https://support.gofax.com.au/en/gofax-corporate?hsLang=en) - [Frequently Asked Questions (FAQs)](https://support.gofax.com.au/en/frequently-asked-questions-faqs?hsLang=en) - [GoFax (GoLogic) Partners](https://support.gofax.com.au/en/gofax-gologic-partners?hsLang=en) [![Gofax-new-logo-180x45-min-2](https://support.gofax.com.au/hs-fs/hubfs/Gofax-new-logo-180x45-min-2.png?width=180&height=45&name=Gofax-new-logo-180x45-min-2.png "Gofax-new-logo-180x45-min-2")](http://gofax.com.au) | [Contact Us](https://www.gofax.com.au/contact-us/) | [1300 928 872](tel:1300%20928%20872) | Intl: [+617 5227 8301](tel:+617%205227%208301) | | --- | --- | --- |