Requesting and using a custom SMS Sender ID
GoFax users have the option to use a custom SMS Sender ID instead of an SMS system number when sending SMS messages.
An SMS Sender ID is used to identify the sender to the SMS recipient. The SMS sender ID can include numeric, alphanumeric, alphabetical and up to a maximum of 11 characters including spaces.
Requesting a Custom Sender ID
- Log in to the GoFax Client Admin
- Select "Send SMS Service" on the left navigation.
- Select "Manage SMS Setting" from the dropdown menu.
- Click on SMS Sender ID
- Enter your desired Sender ID text in the "Sender ID" field.
Eg: ABC Medical Clinic - Click
. Your Custom SMS Sender ID request will be sent to GoFax Support for review.
How Long Does the Review Take?
GoFax Support team will action your request as soon as possible. Generally, sender IDs will be reviewed within 2-3 hours during business hours (Monday- Friday, 8:00 am - 5:30 pm AEST).
You will receive an email once your SMS Sender ID review is completed.
Using a Custom Sender ID
Once your SMS Sender ID is approved.
- Log in to the GoFax Client Admin
- Select "Send SMS Service" on the left navigation.
- Select "Manage SMS Setting" from the dropdown menu.
- Click on SMS Sender ID
- Select the preferred sender ID from the dropdown list.
NOTE: Users will only be able to select one approved Sender ID as their Default Sender ID.
Removing SMS Sender IDs
All Pending and Approved Sender IDs can be deleted by a user.
Rejected Sender IDs will remain in the account.
- Log in to the GoFax Client Admin
- Select "Send SMS Service" on the left navigation.
- Select "Manage SMS Setting" from the dropdown menu.
- Under the 'Sender ID Settings', select 'Delete'.
TIP: You may enter your existing number to receive replies directly to your mobile device.
However, we will need to verify any personal number used as SMS Sender ID. Please email your latest service provider tax invoice to support@gofax.com.au to assist our team in verifying ownership of your number.
Landline numbers can not be used as a Sender ID for SMS as these messages may get rejected by Mobile Carrier Networks.
Can I use a GoFax Virtual SMS Number as a Sender ID?
Yes, if you purchase a GoFax virtual SMS number, it will be automatically added to the list of approved Sender IDs.
Sending SMS via Email?
If you are sending SMS with email, the SenderID will be reviewed and added to the approved list. This allows approved email senders to send SMS with a Sender ID.
If you need to add an allowed sender for SMS using No replies, the SenderID must be approved prior.
Sending SMS via API?
If you are sending SMS with the API, ensure that the Sender ID has been approved.
This is a requirement set by the Australian Communication and Media Authority- the full code can be viewed online at INDUSTRY CODE C661:2022 REDUCING SCAM CALLS and SCAM SMs.