Requesting and using a custom SMS Sender ID
GoFax users have the option to use a custom SMS Sender ID in place of an SMS system number when sending SMS messages.
An SMS Sender ID appears at the top of a text message conversation and is used to identify the sender to the recipient. The SMS sender ID can include numeric, alphanumeric, alphabetical and up to a maximum of 11 characters.
Requesting a Custom Sender ID
- Login to the GoFax Client Admin
- Select "Send SMS Service" on the left navigation.
- Select "Manage SMS Setting" from the dropdown menu.
- Click on SMS Sender ID
- Enter your desired Sender ID text in the "Sender ID" field.
Eg: ABC Medical Clinic - Click
Your Custom SMS Sender ID request will be sent to GoFax support for review. The GoFax support team will action your request as soon as possible.
TIP: You may enter your existing number to receive replies direct to your mobile device.
However, we will need to verify any personal number used as SMS Sender ID. Please email your latest Telco tax invoice to support@gofax.com.au to assist our team in verifying ownership of your number.
Landline numbers can not be used as a Sender ID for SMS as these messages may get rejected by Mobile Carrier Networks.
Using a Custom Sender ID
- Login to the GoFax Client Admin
- Select "Send SMS Service" on the left navigation.
- Select "Manage SMS Setting" from the dropdown menu.
- Click on SMS Sender ID
- Select the preferred sender ID from the dropdown list.
NOTE: Users will only be able to select one approved Sender ID as their Default.
This is a requirement set by the Australian Communication and Media Authority- the full code can be viewed online at INDUSTRY CODE C661:2022 REDUCING SCAM CALLS and SCAM SMs.