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Creating and managing sub users

Within your GoFax account, you can add Sub Users (otherwise known as Sub Accounts).

Sub Users allow the primary user to grant access and control access permissions to additional users.

To view, add and/or edit your account’s sub users:

  1. Log in to your GoFax secure web portal
  2. ​Go to the left main menu "Dashboard"
  3. Select "My Account"
  4. Select "Sub Accounts"

To create a new sub-user, select “Click here to add a new sub-account.”

The email address associated with the Sub User will need to be verified before the Sub User can access the account. A verification link will be sent to their inbox.  

To edit an existing Sub User, click “Edit” in the sub account’s line item in the list.

To delete an existing Sub User, click “Delete” in the sub account’s line item in the list. You will be prompted to confirm the deletion of the sub user profile/login.

Access Rights

A Sub User can be provided access to: 

  1. View All Sent Faxes 
  2. View All Received Faxes
  3. View All Sent SMS

If the above access is not provided to View All Sent Faxes and SMS, the Sub User can only view Fax and SMS sent via the portal or email address from the account.

A Sub User with all access rights can view additional fax / SMS activity based on the rights selected. Each selected viewing authority (View All Sent Faxes, View All Sent SMS, View All Received Faxes) grants visibility of the entirety of that activity across your account.