Creating and managing sub accounts

Within your GoFax account, you have the ability to add 'Sub Accounts'.

Sub Accounts allow the primary user to grant access to the portal to other users. To view and edit your account’s sub accounts:

  1. Log in to your GoFax secure web portal
  2. ​Go to the left main menu "Dashboard"
  3. Select "My Account"
  4. Select "Sub Accounts"

To create a new sub account, select “Click here to add a new sub-account.”

You email address associated with the sub account needs to be verified to access the account, please check your Inbox for the verification link.  

To edit an existing sub account, click “Edit” in the sub account’s line item in the list.

To delete an existing sub account, click “Delete” in the sub account’s line item in the list. You will be prompted to confirm your decision to delete the sub account.

Access Rights

A sub account can be provided access to: 

  1. View All Sent Faxes 
  2. View All Received Faxes
  3. View All Sent SMS

If the above access is not provided to View All Sent Faxes and SMS, the sub account user can only view Fax and SMS sent via the portal or email address from the account.

A sub account user with all access rights can view additional fax / SMS activity based on the rights selected. Each selected viewing authority (View All Sent Faxes, View All Sent SMS, View All Received Faxes) grants visibility of the entirety of that activity across the account.