Updating your credit card
Once your account is verified, you will be able to update
your credit card details. If you wish to do so, either click “Update Credit
Card Details” under “Account Options” on the Dashboard, or
- Login to your GoFax secure web portal
- Go to the left main menu (Dashboard )
- Select “My Account”
- Select “Change My Credit Card”
- Update your details as necessary, then click “Save”.
Please note: While the
first and last four digits of your credit card are visible, our system does not
store the rest of your credit card (this information is held in a secure
merchant facility database that we cannot access). Even if you are updating the
expiry date of a renewed card only, you will still need to enter the name on the card, full
credit card number, expiry date and CVV when updating.
Unable to update credit card details
In order to update your credit card details securely stored on your GoFax account, your account does require a security verification to be performed. If you are unable to access the "Change My Credit Card" page of your secure GoFax web portal, you ...
Credit card response codes
When making payment to GoFax using a credit or debit card, the following are bank response codes including a detailed explanation of each response. Code Reason CARDHOLDERNAME Required Card Holder Name is a required field and cannot be blank, please ...
How to pay for outstanding online subscription invoices?
Recurring subscriptions for Send/Receive Bundles or Receive plans are automatically attempted for payment processing on the 1st day of each calendar month. GoFax will notify you via email of a transaction failure. Unpaid Invoices Unpaid invoices ...
Activating Auto Top Up
In addition to notifications for 'Low Credits', we also provide an optional 'Auto Top Up' feature. When activated, GoFax will automatically charge you credit card when your Send Credit balance reaches a 10% balance of the current package. To activate ...
Invoices for all GoFax online account purchases (using credit card) are available to view and/or download from within your secure web portal at any time. To view and/or download your copies of invoices: Log in to your GoFax secure web portal Go ...
Encryption on fax sending and receiving using email
GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
Updating your credit card
Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
How to send a fax online
To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
How to send a fax from email
To send faxes from email using the GoFax Email to Fax service you require the following: An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account Email to Fax service ...
Fax send status codes
When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. Status codes for during fax transmission: Status Description Conversion ...