Changing your receive fax file format
Faxes can be received to email as either PDF or TIFF attachment. By default all faxes are received in PDF format. You can choose your preferred format for each Receive Number on your account.
To view / change your current file format setting:
- Log in to your GoFax secure web portal
- Go to the left main menu "Dashboard"
- Select "Receive Fax Service", select "Manage Fax Numbers".
From the "Receive Settings" page:
- Select the fax number you wish to modify from the "Choose a number" drop-down menu
- Choose your preferred file format in the "Choose
Format:" drop-down menu
- Click "Save Changes".
Please note: If you do not wish to receive an email with the document/file and only receive an email notification with a link to the received fax, deselect the option " Include fax page document in emailed alert for received fax (otherwise will include link to received fax instead)", and click, "Save Changes".
Accepted fax receive file types
The following file types are accepted for receiving faxes using the GoFax® Fax Receive service. File Type Description .pdf (Adobe Acrobat) .tif/.tiff (TIFF file) View Accepted Fax Send File Types.
Accepted fax send file types
The following file types are accepted for sending faxes using the GoFax® Fax Send service. File Type Description .doc/.docx (Created by Microsoft Word 97, 2000, 2003, 2007, 2010; Google Docs; Zoho Docs) .pdf (Adobe Acrobat) .tif/.tiff (Group 3 TIFF, ...
Manage send settings
GoFax provides a comprehensive feature set, to support you in your fax sending requirements. You can configure various fax send settings on your GoFax account. Unless specifically mentioned otherwise, each of these configuration options is available ...
Add or remove fax receive email addresses
You can add or change the 'receive email addresses' on your GoFax Receive Fax Number at any time. To access these settings: Log in to your GoFax secure web portal Go to the left main menu "Dashboard" Select "Receive Fax Service", then "Manage Fax ...
How to improve fax send quality
When sending faxes there are various factors which may affect fax send quality and what the receiving machine/fax number receives. These may include, but are not limited to: Design of the fax including font size, colour and images: Colour: Elements ...
Encryption on fax sending and receiving using email
GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
Updating your credit card
Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
How to send a fax online
To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
How to send a fax from email
To send faxes from email using the GoFax Email to Fax service you require the following: An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account Email to Fax service ...
Fax send status codes
When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. Status codes for during fax transmission: Status Description Conversion ...