GoFax Fax Sending Status Codes

Fax send status codes

When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. 

Status codes for during fax transmission:  

Status 
Description
Conversion requested
GoFax verifies the fax document submitted to be converted for fax sending standards
Initialised
Pre-processing of the fax - GoFax validates the "To" fax number and the fax document
Insufficient credit. Please check your account status
There are insufficient send credits on your account. Please login and add send credits or contact GoFax Support for assistance
Queued for transmission
The fax is being processed and queued for transmission attempt
Transmission in progress 
We have connected to the fax number and the fax transmission of pages is in progress

Validating fax

Validation check involves: Document check, Number Validation, DNCR check before fax in transmission - this applies for fax broadcasting


Status codes for final delivery results: 

Status Code (Result)
Description
Busy
GoFax dialed the destination number and received a busy tone.
Cancelled per website action at {date}{time}
The fax was cancelled via your secure customer portal or GoFax Support. Please contact GoFax Support if you did not cancel the fax and require more information.
Check number and try again
GoFax dialed the destination number but did not detect a busy signal or a timely pickup.
Connection but not a fax machine / 
Failure to handshake with answering party
GoFax dialed the destination number and the call was picked up, but our system did not receive a fax handshake tone in a timely period.
Destination number blocked
The destination number either:
- Has a country code with a send rate of 3 Send Credits per page or higher and is not approved for sending on your account. Check whether the formatting of your specified destination fax number is correct; if so, please request that your account be authorised to send to the destination country code via support@gofax.com.au
- Is on an applicable Do Not Call Register and your account has the “Always use Do Not Call Registry when sending faxes.” option active in its Send Fax Settings. Please review your account settings and retry.
Error during transmission
The destination fax number was dialed and GoFax received a fax tone on pickup; GoFax commenced sending fax data but the call was terminated before GoFax received the standard “all data received “OK” signal from the receiving fax machine / service. Some, possibly all, of the transmitted pages may have been sent successfully.
Fax number does not appear to be valid. Please check and try again
The fax number submitted does not appear to be a valid fax number. Please check the number including area code and try again.
Fax successfully sent
The destination fax number was dialed and GoFax received a fax tone on pickup; GoFax sent the fax data and received the standard "all data received OK" signal from the receiving fax machine / service. 1
Insufficient credit. Please check your account status
There are insufficient Send Credits on your account. Please login and add Send Credits or contact GoFax Support for assistance.
Job failed – unable to convert document (filename). We are unable to convert the document provided to fax Please check the document or print to PDF to attempt fax again
GoFax was unable to convert the submitted fax document/s; the fax was
unable to be sent.
Maximum page rate limit exceeded. Please contact support.
A "Maximum Page Rate" is set on your GoFax account's "General Send Fax Settings". Please see Manage Send Settings.
No answer
GoFax dialed the destination number but the call rang out without being picked up.
Unverified account. Please contact support for assistance
Your account is not yet verified and the Send Credit cost of your fax transmission has exceeded the daily limit of an unverified account. Please contact GoFax Support for more information.

1 GoFax will only display a status of “Fax successfully sent” once it receives the standard fax signal for “All data received successfully” from the destination fax machine / service, which will then terminate the call. If the receiver is claiming the fax in question did not arrive or only arrived in part, this status indicates that the receiver’s fax machine / service has confirmed successful receipt of the entire fax.

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