Add fax receive service number to existing account
You can allocate multiple fax receive service numbers to a single GoFax Account; each number will have its own list of email addresses that faxes received on the number will be forwarded to.
Please follow the steps below to add a new Fax Receive service via direct payment (credit card only):
- Log in to your GoFax secure web portal
- Go to the left main menu "Dashboard"
- Select "Receive Fax Service", then "Add New Fax Number"
- Select Country
- Choose your preferred Receive Service Plan or Bundle from the "Receive Service" drop-down menu.
- If you wish to port an existing fax number to GoFax (only available under Premium Receive or higher receive-only plans or the Send/Receive Bundle):
- Select "Port Existing Number"
- Enter the Fax Number you wish to port to GoFax in the "Porting Number" text box
- Choose a fax number from the "System number (No porting away available)" drop-down menu (will be used as a temporary number if you have opted to port a number in)
- Click "Proceed to Payment"
- Review the "Invoice Details & Payment" section; once reviewed and ready to proceed, click "Pay Now".
Once you have purchased the fax number, go to the Receive Fax Service menu> Manage Fax Numbers to ensure the number's destination email address/es are configured correctly.
GoFax also offers its receive services on a prepaid invoice basis (minimum purchase amount of $110.00 inc. GST per invoice); please contact the orders team on firstname.lastname@example.org
if you wish to proceed with purchasing a fax receive service number via prepaid invoice.
Add or remove fax receive email addresses
You can add or change the 'receive email addresses' on your GoFax Receive Fax Number at any time. To access these settings: Log in to your GoFax secure web portal Go to the left main menu "Dashboard" Select "Receive Fax Service", then "Manage Fax ...
Managing your Account Details
To view and manage your GoFax account details: Login to your GoFax secure web portal From within your GoFax Account, go to the main menu "Dashboard", Select “My Account”, Select “Account Details”. To edit your account details, scroll to the bottom ...
Changing your receive fax file format
Faxes can be received to email as either PDF or TIFF attachment. By default all faxes are received in PDF format. You can choose your preferred format for each Receive Number on your account. To view / change your current file format setting: Log ...
Monitoring your fax receive usage
All GoFax Receive Fax Number services are configured under various "Receive Plans" or "Bundle Plans", with included quantities of inbound fax pages per month. There is no limit to the quantity of incoming fax pages an active receive service can ...
Fax broadcast instructions for self service
Fax broadcast via self service Using the GoFax Fax Broadcasting service, you can send multiple faxes at once, fast and hassle free. In order to send a fax broadcast you will need: An online account with GoFax Purchased GoFax Send credits Using the ...
Encryption on fax sending and receiving using email
GoFax provides automatic secure faxing when sending and receiving faxes via our online portal, our desktop software or when interfacing via our API. When sending or receiving faxes via email, we offer two options: Transport Layer Security (TLS) ...
Updating your credit card
Once your account is verified, you will be able to update your credit card details. If you wish to do so, either click “Update Credit Card Details” under “Account Options” on the Dashboard, or Login to your GoFax secure web portal Go to the left main ...
How to send a fax online
To send faxes online using GoFax you require the following: An online account with GoFax Purchased GoFax Send credits Using the GoFax Online Fax service, sending a fax is fast and convenient and faxes can be sent anywhere you have access to internet ...
How to send a fax from email
To send faxes from email using the GoFax Email to Fax service you require the following: An online account with GoFax Purchased GoFax Send credits Your email address added as an ‘Allowed Sender’ on your GoFax account Email to Fax service ...
Fax send status codes
When sending faxes via GoFax there are various status codes which are displayed during fax transmission attempts and final status codes provides for the fax delivery. Status codes for during fax transmission: Status Description Conversion ...