Resetting your password

If you have lost your password or require it to be reset, please follow the steps below.

If you wish to change your password:

1. Log in to your GoFax secure web portal
2. ​Go to the left main menu "Dashboard"
3. Select "My Settings", then "Profile Management & Recovery"
4. Under "Change Password", select "To change your current password, please click here”
5. Enter your "current password" and "new password" as required.

If you have lost your password and are logged into the portal:

1. Log in to your GoFax secure web portal
2. Go to the left main menu "Dashboard"
3. Select "My Settings", then "Profile Management & Recovery"
4. Under "Password Recovery", enter the email address associated with your user-ID in the "Email:" text box.
5. Click "Send Email".

If you have lost your password and are not logged into the portal:

1. Go visit www.gofax.com.au and select the LOG IN option.
2. Click "Forgot your password?"
3. Enter the email address associated with your user-ID in the "Email:" text box.
4. Click "Send Email"

GoFax will send an email to your account’s email address containing a link which will load a password reset page. Enter your new password as required. Passwords must be a minimum of 12 characters, must include a capital letter, must include a number, must include a special character, and cannot include your username.