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Manually delete individual faxes received

By default, GoFax securely stores all received fax page content online. To manually delete individual faxes received to your account: 
  • Log in to your GoFax secure web portal
  • Go to the left main menu (Dashboard)
  • Select -> Receive Fax Service -> View Received Faxes
  • Under 'Receive Faxes', navigate far right to the 'Actions' column
  • Select 'Delete file icon' to delete the file from GoFax records.
  • You will be taken to a confirmation page with a message:
'Do you wish to delete fax {fax number the fax was received on} received at {date/time}? I understand and accept that the received fax file is unrecoverable once deleted."
  • Select 'Yes, Delete' to proceed with deleting the received fax file. 
  • The fax file will be deleted.
  • From the main 'View Received Faxes' page, your fax reporting will display the received fax as 'Deleted'. 

Please note: This is a permanent action and can not be undone.

View guide on activating "Auto Delete Fax Pages Received".

Contact us for further assistance.