Receiving Fax
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      View and manage received faxes

      GoFax retains the converted pages for received faxes for the last ninety (90) days. Log data of all faxes received is retained indefinitely.  See below steps to view and manage received faxes.  See also instructions to download fax receive reports.
      1. Log in to your GoFax secure web portal
      2. Go to the left main menu (Dashboard)
      3. Select -> Receive Fax Service -> View Received Faxes
      4. From this menu you can: 

      View received faxes online

      1. The 'View Received Faxes' will automatically report for the current month's receive activity for the first received number added to the account.  
      2. Adjust the 'From' and 'To' dates.
      3. Use the 'Fax List for' drop down menu to select the fax number you wish to review.
      4. Wait for the page to load. 

      View fax content

      1. Under 'Receive Faxes', navigate far right to the 'Actions' column. 
      2. Select preferred file format to download your received fax in either PDF or TIFF format. 
      3. Once opened the status will reflect 'Read'. 

       

       

      Delete fax content

      1. Under 'Receive Faxes', navigate far right to the 'Actions' column. 
      2. Select 'delete file icon' to delete the file from your GoFax Secure Web Portal.


      Re-sending received faxes via email

      1. Under 'Receive Faxes', navigate far right to the 'Resend' column. 
      2. Select -> Resend to resend a copy of the received fax to your nominated email address. 

      Status of faxes received 

      GoFax provides one of two results for each fax call to a GoFax receive number:

      Complete: The sending fax machine/service dialed and successfully connected to your fax number. The sending fax machine/service sent fax page data; GoFax received each page, then sent and received the standard "page received OK" signal before the sending fax machine sent the next page. Once GoFax confirmed receipt of all sent pages, the sending fax machine advised the call was disconnecting and ended the call.

      Incomplete: The sending fax machine/service dialed and successfully connected to your fax number. The sending fax machine/service began sending fax data but the call was terminated before GoFax sent the "page received OK" signal for every page provided (either by line dropout, manual termination at the sender’s end or automatic termination at our end if data transmission stopped but the connection remained up). 

      Downloading fax reports

      You can download the results of your receive history on all fax number services as a .csv (comma separated values) file, by clicking “Download List as CSV” below the “Fax List for” drop-down menu. 
       
      View GoFax reporting article for more details on automatic reporting options.