--- title: Fax number porting checklist description: Ensure a smooth fax number transfer with GoFax. Review our porting checklist to avoid carrier rejections and delays. --- [Skip to content](https://support.gofax.com.au/en/fax-number-porting-checklist#main-content) [Contact us](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) [![Gofax-new-logo-180x45-min.png\]](https://support.gofax.com.au/hs-fs/hubfs/Gofax-new-logo-180x45-min.png?width=200&height=50&name=Gofax-new-logo-180x45-min.png)](https://www.gofax.com.au/) - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) Open main navigation Close main navigation - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) - [Contact us](https://support.gofax.com.au/en/kb-tickets/new) - [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new) [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) GoFax Customer Support Guides & FAQs - There are no suggestions because the search field is empty. 1. [Support Home](https://support.gofax.com.au/en?hsLang=en) 2. [Fax](https://support.gofax.com.au/en/fax?hsLang=en) 3. [Fax Number Porting](https://support.gofax.com.au/en/fax?hsLang=en#fax-number-porting) # Fax number porting checklist ## Prior to submitting a fax number port order to GoFax, we recommend reviewing this checklist to reduce delays, potential disruption and/or the likelihood of your releasing carrier rejecting your fax port request. ### **Before you start** **✅check number portability.**  Contact your current carrier to review your number type and configuration and portability to GoFax.  **✅check for other services associated.** Does the fax number share a physical line or have other associated services with its configurations? Consider your internet connection, EFTPOS, phone, or security system. **Proceeding to port may impact the services associated.** If you identify associated services:  - ask your current carrier for options to **dissociate (not disconnect)** the fax number from the line/associated services. - if you need the number active until completion, request a **temporary redirection** to your GoFax receive service number (your carrier may charge for redirection). **✅check service/number type.** Is your number currently with a virtual/online fax service? - if **yes**, its highly likely that a **complex port (CAT C)** is required. Complex (CAT C) porting fee applies. **NOTE:** Please inform us of any **CAT C port requirement** when submitting your Port Authority Form to avoid any delays **✅check for billing and other configurations.** The fax number may be part of a billed number range, line hunt, fax duet or other grouped configuration. Port rejections may occur and require changes to be made by your current carrier. If yes:  - you may need to either dissociate the required number from the service or port all numbers in the service to GoFax (fees may apply for numbers you don’t need active). **✅check if your GoFax account is ready.** Do you have an active GoFax account with an active subscription for an inbound fax receive service/plan?  - log in to the **GoFax Portal** to review/add an applicable fax receive plan before proceeding. **✅check if you have paid for the applicable porting fee.** Simple or Complex (CAT A / CAT C) porting fees apply. Check you have either paid or contact GoFax support for assistance.  Once reviewed, **proceed to complete and return all pages** of the [GoFax Fax Number Porting Authority form](https://www.gofax.com.au/documents/Fax_Number_Porting_Authority.pdf) to support@gofax.com.au or [contact our team](https://www.gofax.com.au/contact-us/) for assistance.  - [Fax](https://support.gofax.com.au/en/fax?hsLang=en#main-content) - [Sending Fax](https://support.gofax.com.au/en/fax?hsLang=en#sending-fax) - [Receiving Fax](https://support.gofax.com.au/en/fax?hsLang=en#receiving-fax) - [Fax Broadcast](https://support.gofax.com.au/en/fax?hsLang=en#fax-broadcast) - [Fax Number Porting](https://support.gofax.com.au/en/fax?hsLang=en#fax-number-porting) - [General](https://support.gofax.com.au/en/fax?hsLang=en#general) - [SMS](https://support.gofax.com.au/en/sms?hsLang=en#main-content) - [Sending](https://support.gofax.com.au/en/sms?hsLang=en#sending) - [General](https://support.gofax.com.au/en/sms?hsLang=en#general) - [SMS Sender ID Register](https://support.gofax.com.au/en/sms?hsLang=en#sms-sender-id-register) - [Account](https://support.gofax.com.au/en/account?hsLang=en#main-content) - [My Account](https://support.gofax.com.au/en/account?hsLang=en#my-account) - [My Settings](https://support.gofax.com.au/en/account?hsLang=en#my-settings) - [Software and apps](https://support.gofax.com.au/en/software-and-apps?hsLang=en#main-content) - [GoFax App](https://support.gofax.com.au/en/software-and-apps?hsLang=en#gofax-app) - [GoFax Print Driver](https://support.gofax.com.au/en/software-and-apps?hsLang=en#gofax-print-driver) - [Developers](https://support.gofax.com.au/en/developers?hsLang=en#main-content) - [Getting Started](https://support.gofax.com.au/en/developers?hsLang=en#getting-started) - [Webhooks](https://support.gofax.com.au/en/developers?hsLang=en#webhooks) - [Integrations](https://support.gofax.com.au/en/integrations?hsLang=en) - [Compliance and Security](https://support.gofax.com.au/en/compliance-and-security?hsLang=en) - [GoFax Corporate](https://support.gofax.com.au/en/gofax-corporate?hsLang=en) - [Frequently Asked Questions (FAQs)](https://support.gofax.com.au/en/frequently-asked-questions-faqs?hsLang=en) - [GoFax (GoLogic) Partners](https://support.gofax.com.au/en/gofax-gologic-partners?hsLang=en) [![Gofax-new-logo-180x45-min-2](https://support.gofax.com.au/hs-fs/hubfs/Gofax-new-logo-180x45-min-2.png?width=180&height=45&name=Gofax-new-logo-180x45-min-2.png "Gofax-new-logo-180x45-min-2")](http://gofax.com.au) | [Contact Us](https://www.gofax.com.au/contact-us/) | [1300 928 872](tel:1300%20928%20872) | Intl: [+617 5227 8301](tel:+617%205227%208301) | | --- | --- | --- |