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Fax number porting checklist

Prior to submitting a fax number port order to GoFax, we recommend reviewing this checklist to reduce delays, potential disruption and/or the likelihood of your releasing carrier rejecting your fax port request.

Before you start

✅check number portability.  Contact your current carrier to review your number type and configuration and portability to GoFax. 

✅check for other services associated. Does the fax number share a physical line or have other associated services with its configurations? Consider your internet connection, EFTPOS, phone, or security system. Proceeding to port may impact the services associated. If you identify associated services: 

  • ask your current carrier for options to dissociate (not disconnect) the fax number from the line/associated services.

  • if you need the number active until completion, request a temporary redirection to your GoFax receive service number (your carrier may charge for redirection).
✅check service/number type. Is your number currently with a virtual/online fax service?
  • if yes, its highly likely that a complex port (CAT C) is required. Complex (CAT C) porting fee applies.

NOTE: Please inform us of any CAT C port requirement when submitting your Port Authority Form to avoid any delays

✅check for billing and other configurations. The fax number may be part of a billed number range, line hunt, fax duet or other grouped configuration. Port rejections may occur and require changes to be made by your current carrier. If yes: 
  • you may need to either dissociate the required number from the service or port all numbers in the service to GoFax (fees may apply for numbers you don’t need active). 
✅check if your GoFax account is ready. Do you have an active GoFax account with an active subscription for an inbound fax receive service/plan? 
  • log in to the GoFax Portal to review/add an applicable fax receive plan before proceeding.
✅check if you have paid for the applicable porting fee. Simple or Complex (CAT A / CAT C) porting fees apply. Check you have either paid or contact GoFax support for assistance. 

Once reviewed, proceed to complete and return all pages of the GoFax Fax Number Porting Authority form to support@gofax.com.au or contact our team for assistance.