--- title: Custom fax retention of sent fax files description: GoFax provides standard, custom and auto-delete options for fax sending file retention. --- [Skip to content](https://support.gofax.com.au/en/custom-fax-send-retention#main-content) [Contact us](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) [![Gofax-new-logo-180x45-min.png\]](https://support.gofax.com.au/hs-fs/hubfs/Gofax-new-logo-180x45-min.png?width=200&height=50&name=Gofax-new-logo-180x45-min.png)](https://www.gofax.com.au/) - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) Open main navigation Close main navigation - [Pricing](https://www.gofax.com.au/pricing/#bundle-plan) - [Contact](https://www.gofax.com.au/contact-us/) - [Log In](https://clientadmin.gofax.com.au/login.aspx) - [Sender ID Registration](https://support.gofax.com.au/en/sms-sender-id-registration-guide) - [Contact us](https://support.gofax.com.au/en/kb-tickets/new) - [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new) [Submit Support Ticket](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en) GoFax Customer Support Guides & FAQs - There are no suggestions because the search field is empty. 1. [Support Home](https://support.gofax.com.au/en?hsLang=en) 2. [Fax](https://support.gofax.com.au/en/fax?hsLang=en) 3. [Sending Fax](https://support.gofax.com.au/en/fax?hsLang=en#sending-fax) # Custom fax retention of sent fax files ## GoFax provides standard, custom and auto-delete options for fax sending file retention. By default as our standard fax retention period, GoFax securely stores the fax content (files/images) of each fax sent for 90 days. After 90 days, the fax file is automatically deleted. If your business needs a longer or shorter retention period for sent fax content, this can be configured on your account. GoFax can provide options to configure:  - auto delete ([see our auto-delete guide](https://support.gofax.com.au/en/auto-delete-fax-pages-sent?hsLang=en)) or  - a custom fax retention period.  This applies to fax sending content only, not metadata such as send confirmations or logs. ### How custom fax retention works:  - Retention of less than 90 days: No charge to configure or maintain. - Retention longer than 90 days: A custom quote will be provided based on your required retention period. - If Auto Delete is currently enabled on your account, it will need to be turned off before a custom retention period can take effect. - Custom retention periods can be configured on a specific account or for Corporate-grade accounts, for all Sub-accounts.   ### How to request a custom retention period:  1. [Contact GoFax Support](https://support.gofax.com.au/en/kb-tickets/new?hsLang=en). 2. Confirm your desired retention period (in days) for sent faxes. 3. If you have a Corporate-grade account, please advise specific requirements.  4. We'll confirm once your custom retention period is active, or provide a quote first if your requested period is longer than 90 days. Once activated, it is not a retroactive change, meaning it won't change the expiry date of all the previous faxes the client has sent. e.g. once set - all future faxes will have the custom retention period applied. [Contact us](https://www.gofax.com.au/contact-us/) for further assistance.  For fax receive content, auto-delete is also available ([see guide](https://support.gofax.com.au/en/auto-delete-fax-pages-received?hsLang=en)). Custom retention is not yet available. 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